FAQ
How do I place an order?
Ordering is simple! Browse our website, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and make a secure payment. If you encounter any issues, our customer support team is ready to assist you.
How to apply discount code?
Redeeming your promo code is easy and can be done in a few simple steps. Follow these instructions to save on your purchase:
- Shop: Browse our selection and add your favorite items to your cart.
- Checkout: When you're ready to purchase, navigate to the checkout page.
- Enter Promo Code: On the checkout page, you'll find a field labeled 'Discount Code'. Enter your promo code exactly as it appears.
- Apply the Code: After entering the code, click on the 'Apply' button. This will adjust your total to reflect the discount.
- Review Your Savings: Make sure your discount has been applied to the total amount before proceeding.
- Complete Your Purchase: Fill in your shipping and payment details, then click on 'Place Order' to complete your transaction.
Enjoy your savings! If you have any issues applying your promo code, please contact our customer service team for assistance. Happy shopping!
How long does shipping take?
Delivery typically takes 7-12 days and is completely free of charge.
At Perfect Gifts, we're not just about bringing joy through toys; we're committed to protecting our planet. That's why we ship directly from the manufacturer to you. This approach significantly cuts down on carbon emissions by minimizing the need for multiple shipping stages and avoiding day-to-day delivery setups. While this means that delivery might take a little longer, specifically 7-12 days, it’s a small step that makes a big impact on reducing our environmental footprint. We ensure you can always track your package with a provided tracking number, giving you peace of mind about your order’s status. We deeply appreciate your understanding and support in this initiative. Together, we are making a difference in preserving our beautiful planet for future generations. Thank you for being a part of this crucial effort to nurture and protect the environment.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our website or the carrier's site to track the progress of your shipment in real-time.
How do I contact customer support?
If you have any questions, concerns, or need assistance, our customer support team is ready to help. You can reach us through our contact page or you can click on the 'Chat' button in the bottom right corner.
How can I return or exchange a product?
Returns of unused products are accepted within 30 days of purchase. If you are not completely satisfied with your purchase, please return the item in its original condition for a full refund or exchange. Thank you for choosing us and we look forward to serving you again.
How can I cancel or change my order?
You can cancel or modify your order at any time before it has been shipped. To make changes to your order, please contact our customer service team as soon as possible. We strive to process orders quickly to ensure prompt delivery, so we appreciate your timely communication.